Refund policy

Before your order ships, you can cancel at any time for a full refund.

After it arrives, you have 30 days. If the shade is unused, unwashed and in the original packaging, we'll refund it. Return postage is yours if you change your mind, or if it doesn't fit your pram. If the item is faulty or damaged, or we sent you the wrong thing, we cover the return.

If it doesn't fit your pram, tell us. We publish the models we've fitted it to, but prams vary and we'd rather hear to help the next person. We'll work with you on a return.

Refunds go back to the original payment method, usually within 5–10 business days of us receiving the return.

Your rights under Australian Consumer Law come first. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.

To start a return, email us with your order number.