Shipping policy

We ship Australia-wide. Nowhere else yet — we will let you know when that changes.

The Signature Shade is on pre-order. Orders placed now are expected to ship in early November 2026.

If the early-November date slips, we'll email you with the new date. You won't have to chase us, and you won't find out by noticing nothing arrived. If the new date doesn't suit, reply and we'll refund you in full — see the refund policy.

Postage is $10 anywhere in Australia, or free on orders of $100 or more. The exact cost is shown at checkout before you pay.

Once your order ships you'll get a tracking number by email. Delivery is usually 2–7 business days depending on where you are; regional and remote addresses can take longer.

If something goes wrong in transit — it doesn't arrive, or it arrives damaged — email us and we'll sort it out.